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FAQs

At Equuinicity, we understand that you may have questions about our jewellery pieces and silver items. Here are some frequently asked questions that may help:-

How can I place an order?  At Equuinicity, I offer a simple and easy ordering process. You can place your order directly on our website or contact me for personalized assistance.-

What payment and shipping options do you offer?

I offer secure payment options and reliable shipping methods to ensure your order is delivered safely and efficiently.-

What is your return and refund policy? I want you to be completely satisfied with your equuinicity purchase. If for any reason you are not, please get in touch and i will endevour to meet your needs, due to the piece being bespoke to you I will work with your to ensure you are happy, i do not issue refunds or returns due to the nature of the product

How do you ensure the privacy of my personal information?At equuinicity, we take your privacy seriously. We have strict policies and procedures in place to ensure the security of your personal information.

Can I use more than one horse per braid? yes, of course, I can include as many horses in each piece as you like.

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If you have any additional questions or concerns, please don't hesitate to contact me. I am always here to help.

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